Terms & Conditions

Prices, Corrections & Continuity

Every effort has been made to ensure that prices and product details are correct at the time of purchase. Prices will only change in exceptional circumstances such as large unforeseen increases in raw materials or significant currency fluctuations. All prices are exclusive to VAT, which will be charged at the rate prevailing at the time of purchase. We reserve the right to make product changes, price changes and improvements during the life of the online shop.

Delivery and Installation.

Part of the unrivalled  service we provide is our FREE DELIVERY and FREE ON-SITE ASSEMBLYanywhere in mainland Britain.

Exceptions:

Storage unit interior fittings: Storage units will be sited at a point of use  with interior fittings left for customer self-installation. Full instructions  will be supplied with each fitting.

Home (residential) deliveries: Due to the special arrangements that need to  be made when making home deliveries a charge of £10 per delivery will be made for each delivery to a residential  address.

HELP US TO HELP YOU!

Prior to delivery  please ensure that the area where your new furniture is to be assembled and  fitted is cleared, and where applicable that the lifts are made available to  our installers. Please also ensure that other work likely to interfere with the  installation is completed (e.g. Carpet fitting and decorating). If there is  likely to be a delay please notify our Sales Office at the earliest  opportunity. We reserve the right to charge for delays not notified before the  delivery is dispatched.

CANCELLATION OF  ORDERS/DELIVERIES

Cancellation of  standard stock items must be in writing. The Company reserves the right to charge an  administration fee. Orders for  non-stock items (specials) cannot be cancelled once the order has been  accepted. A charge will be levied against any deliveries that are not accepted  on the confirmed delivery/installation date.

WOOD VENEERS & FINISHES

While manufacturers  strive to achieve excellent colour matching, real wood veneer is a natural  product and shade matching cannot be guaranteed. Exposure to natural light will  alter wood colour over a period of time. Pictures on our website should only be  used as a guide the real colours can vary.

FABRICS

Where a fabric covered  product is available from stock the relevant stock colour is shown on the page.  For further details, fabric cards and prices of all other available fabrics  please contact our Sales Office. Fabric colours illustrated on the web site should  only be used as a guide.

Returns Policy

Contact us within 7  days of receipt (starting the day after delivery) - All we ask is that the  product is returned to us in mint condition with original packaging at your own  cost, transport may be arranged and charged by depending upon manufacturer.
Returned made to order & bespoke products will be subject to a collection  and / or re-stocking fee, this will be charged in accordance with the relevant  manufacturers returns policy.
Should your purchase arrive damaged let us know immediately. A replacement /  part will be sent right away.
Please e-mail for a Returns address. No goods accepted without this  authorisation.

Returns – Damage – Problems
 If you have any problems just send us an email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone us on 0500 468 322. Whatever the problem,  we’ll stay with it until it’s resolved and you’re satisfied.

If your goods are  damaged upon delivery, please mark “damaged” on the driver’s delivery receipt,  keep the box and packing and ring us as soon as you can on the above number.

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