Terms & Conditions
Prices, Corrections & Continuity
Every effort has been made to ensure that prices and product details are correct at the time of purchase. Prices will only change in exceptional circumstances such as large unforeseen increases in raw materials or significant currency fluctuations. All prices are exclusive to VAT, which will be charged at the rate prevailing at the time of purchase. We reserve the right to make product changes, price changes and improvements during the life of the online shop.
Delivery and Installation.
Part of the unrivalled service we provide is our FREE DELIVERY and FREE ON-SITE ASSEMBLYanywhere in mainland Britain.
Exceptions:
Storage unit interior fittings: Storage units will be sited at a point of use with interior fittings left for customer self-installation. Full instructions will be supplied with each fitting.
Home (residential) deliveries: Due to the special arrangements that need to be made when making home deliveries a charge of £10 per delivery will be made for each delivery to a residential address.
HELP US TO HELP YOU!
Prior to delivery please ensure that the area where your new furniture is to be assembled and fitted is cleared, and where applicable that the lifts are made available to our installers. Please also ensure that other work likely to interfere with the installation is completed (e.g. Carpet fitting and decorating). If there is likely to be a delay please notify our Sales Office at the earliest opportunity. We reserve the right to charge for delays not notified before the delivery is dispatched.
CANCELLATION OF ORDERS/DELIVERIES
Cancellation of standard stock items must be in writing. The Company reserves the right to charge an administration fee. Orders for non-stock items (specials) cannot be cancelled once the order has been accepted. A charge will be levied against any deliveries that are not accepted on the confirmed delivery/installation date.
WOOD VENEERS & FINISHES
While manufacturers strive to achieve excellent colour matching, real wood veneer is a natural product and shade matching cannot be guaranteed. Exposure to natural light will alter wood colour over a period of time. Pictures on our website should only be used as a guide the real colours can vary.
FABRICS
Where a fabric covered product is available from stock the relevant stock colour is shown on the page. For further details, fabric cards and prices of all other available fabrics please contact our Sales Office. Fabric colours illustrated on the web site should only be used as a guide.
Returns Policy
Contact us within 7 days of receipt (starting the day after delivery) - All we ask is that the product is returned to us in mint condition with original packaging at your own cost, transport may be arranged and charged by depending upon manufacturer.
Returned made to order & bespoke products will be subject to a collection and / or re-stocking fee, this will be charged in accordance with the relevant manufacturers returns policy.
Should your purchase arrive damaged let us know immediately. A replacement / part will be sent right away.
Please e-mail for a Returns address. No goods accepted without this authorisation.
Returns – Damage – Problems
If you have any problems just send us an email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone us on 0500 468 322. Whatever the problem, we’ll stay with it until it’s resolved and you’re satisfied.
If your goods are damaged upon delivery, please mark “damaged” on the driver’s delivery receipt, keep the box and packing and ring us as soon as you can on the above number.
